Let me begin by saying that I’ve been a customer who visited this 99 restaurant location for several years with very a positive experience on each occasion whether it’s dine in or take out. However, my most recent experience will be given a grade of “F”. Yes it was absolutely an F in the worst possible way. To make a long story short and not to go into too much detail, the waitress who served us needs to be retrained and any discriminatory practices exhibited by this particular employee needs to be left at the door before entering the workplace. Although we all have different views and perceptions of other individuals there is no place for this type of behavior in this line of business. In fact it is bad for any type of business and hopefully the management is listening. For me there will be no future visits to this 99 restaurant location and I will also include all other locations. They have lost a longtime customer for life.
As family restaurants go the 99 is frequently better than most, and the Littleton/Westford location is the best of the bunch of the three in our immediate area. The Prime Rib they offer on weekends is delicious, and I don't think we've ever had a bad meal there.
The best part for our family is the booths. They have partitions between two booths which can be removed allowing our six adults to sit on one side and the five children to sit on the other side. It works beautifully. There is something on the menu for everyone. The food is good and the service is good. I was only disappointed in my meal just once and we go there or do take out frequently.
It's like whenever I walk into the 99 I goto a new dimension of flavor town. Now, me being the mayor of valuetown this is most endearing. Oh and the chicken is good.
I think the boneless wings are the best at any 99 restaurant. So that gets them the 3 stars, however the main courses are always less than what I expect. I don't know how a place that can master wings can't manage to make a main course taste as good as it looks. That being said I had an OK experience at this 99 they forgot to bring a one of my sides and one of my wife's sides. Our server was very polite and personable and I enjoyed being served by her.
99 Restaurants is a US Restaurant based in Westford, Massachusetts. 99 Restaurants is located at 333 Littleton Rd, Westford, MA 01886, USA.
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