F.Y.I they also like to promote people to give them a 5 star rating on Facebook to offer up the chance to win things. Probably to try and cancel out the negative reviews.
Never shop here!!!!! Worst dealer EVER. Super unprofessional. Drove 1.5 hours to see a busted up quad with a hole in the muffler and broken parts. Salesperson took a phone call leaving us outside with a quad never to return! Absolutely no service at all.
Why I will never visit Philbrick Motors Sports Again –
then I was contacted by (roy ?) the owners son?
On a side note, I left a 1 Star Facebook review, just to be slandered about it and have him post a conversation that I had with him on Facebook when I said I didn’t find them helpful. Do you really want to work with a dealer that has no respect for your privacy or personal information?
Worst experience at a power sports dealer!
he wanted me to bring them down, then made a "internet" offer for the package ( it was the price of 1 sled he wanted to pay!)
However I decided to leave work early yesterday and make the hour trip there to check it out. When I arrived I went to the showroom only to be ignored for ten minutes well 2 employees discussed what they had available for ski guides and a track mat for a snowmobile trailer. I know you might be busy, but sales person 101 here, at least acknowledge my presence. I was the only customer in the building at the time as well. When I was asked if they could help I explained why I was there, and I told him I was there to see the Kawasaki 220, and he said do you know what model it is. And I said the bayou I think. I got send out back to a building and was told to find another employee who could show it to me. The other person opened up the building and I had to climb over several atvs just to get to it. They had no interest in showing it to me or offering to start it. They wanted me to make an offer and decision to buy it before they would pull it out. So I asked if I could make an offer as it was on consignment. I was told to go out front, and it could be as fast as a phone call or 1 week before I heard back. I went out front just to stand by a locked door as the other sales person was gone. I stood there for 10-15 minutes before I decided to walk around to the back. I found the guy looking at a sled on the back of a truck. Stood there for another 10 minutes before I was acknowledged. I told him I would like to make an offer, and offered $1,100 as there were asking $1,500. They called and the guy said no, which is fine. But they gave me no chance to counter and said nothing other than the guy said no. How about asking to meet in the middle, or talking about other options you may have. I had “CASH” in hand. I work in sales, and if I treated my customers like this I wouldn’t have a job.
A little back history ~ I have followed their Facebook page and tend to look over their website to see what’s available. Recently I’ve been in search of a small ATV to pull a garden trailer and to use on our property. I found a Kawasaki listed on craigslist on the NH section and it said it was at Philbrick’s. So being friends with them on FB I messaged about it. I was told to call his dad about it, in which I did. I asked about the condition of the four wheeler just to be sarcastically, told didn’t you see all the pictures online. And I said well yes I did, but I just wanted your personal opinion of it. He said he was on the road and couldn’t help me, but if I needed to call back later he would go over every square inch of it. This again seemed very sarcastic like. “Right here I should have decided to stay away”
And if I could I would give you no stars because you don’t deserve even 1
I bought 5 sleds at same time from Philbricks this year. They were not new by any means but I Was told all had been gone through when brought there and had no major problems. Also one had a new top end. Also was told over the phone a service would be done on them for free before I would pick them up. Drove down to look at them and the sales man ( Roy Sr) told me that the service would not be free and would charge me $200 for each ( with a ton of attitude). Should have walked out , but my kids were there and all excited, so I Went on his word that there were no major problems with them and brought them home only to have sunk a lot of money into them and not to have had a new top end in the one sled. I thought it would be better to buy from a dealer you could trust instead of driving all over dealing with the public. I was wrong. Lesson learned. Thank you Roy & Roy for the disappointment and waste of my time.
the place is a joke and not worth the time .
listed my and my wife's sleds and trailer on c'list . just to be contacted by some one at this place. (thought they were a private buyer )
made 3 dates for him to see the sleds, just to be blown off.
All their items are overpriced. They don't base their prices off book value they base them on how much they can rip people off. NEVER BUY FROM THEM! GO WITH CRAIGSLIST!!!
Got it running on our own and tested to have owner come out screaming at my 5 year old and her dad for trying it out..... Then in my husband's face name calling and chest bumping and trying to brawl. Are you serious?? Owner is a filthy name-calling indecent excuse for a human. Never...I repeat never go here. Not unless you want your family verbally and physically assaulted and your kid crying!! DISGUSTING!!!
told him not to contact me any more and waste my time.
Philbrick Motor Sports is a US Store based in Westford, Massachusetts. Philbrick Motor Sports is located at 496 Groton Rd, Westford, MA 01886, USA.
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